Free Cost/Benefit Analysis

ICM Computer Systems can offer a free cost / benefit analysis on the your current telephone system against a newer more flexible and feature rich system which can utilise the internet to make cheaper calls and give your staff and customers a richer communication channel.

Design and Installation of Custom Phone Systems

Our experienced staff designs and installs custom phone systems based on traditional PSTN / ISDN or VOIP. We can utilise existing hardware and phone lines and/or integrate with the use of broadband to offer cost savings added features and increased connectivity with your clients and your staff.

Our Phone System Solution

Our phone system solution is based on several years of research into the Open Source Software known as Asterisk, created by Digium, Inc. Digium invests in both developing the Asterisk source code and low cost telephony hardware that works with Asterisk. Asterisk runs on Linux and other Unix platforms with of without hardware that connects your server to the traditional global telephony network, the PSTN.

With Asterisk as your telephony switching platform, PBX, you'll not only have a high-class PBX replacement. Asterisk is much more than the standard PBX. With Asterisk in your network, you can do telephony in new ways:

  • Connecting employees working from home to the office PBX over broadband connections
  • Connecting offices in various states over VoIP, Internet or a private IP network
  • Giving all employees voicemail, integrated with the Web and their E-mail
  • Building interactive voice applications, that connect to your ordering system or other in-house applications
  • Giving access to the company PBX for business travelers, connecting over VPN from airport or hotel WLAN hotspots
  • ...and much more

Asterisk includes many features only found in top-of-the-line unified messaging systems, like

  • Music-on-hold for customers waiting in queues, supporting streaming media as well as MP3 music
  • Call queues where call agents jointly handle answering incoming calls and monitor the queue
  • Text-to-speech system integration (the Festival Open Source and Cepstral Swift speech synthesis software can be integrated)
  • Call data record (CDR) generation for integration with billing systems
  • Voice recognition system integration (such as the Sphinx Open Source voice recognition software)
  • The ability to interface with normal telephone lines, ISDN basic rate and primary rate interfaces